Samsung – Manager IT support

Area of resposibility / tasks

The Manager IT Support will be responsible for successfully operate and develop the Nordic IT support organization of Samsung Electronics with a clear service oriented approach.

The role manages company IT equipment and software helpdesk as well as related infrastructure in the Nordic market (4 offices). In addition the role has responsibility for the IT support and operations-related costs and analyzes and establishes information systems required by the business:

• Assessment of current IT infrastructure & services
• Being in charge of IT Support organization incl. skill set requirements
• Developing & implementing new IT services based on business needs
• As a subject matter expert, take part in meetings with management and present IT services and solution approaches
• Development of business cases, proposals for changed IT related business strategies and models as well as roadmaps for our stakeholders
• Derive IT requirements for the organization and advise on potential cost savings
• Taking care of system- and data-security respectively to fulfil regulatory compliance
• Steer and control operations of the IT-support team on a daily basis

The area of responsibility will encompass the following main areas:

• IT Resource Management: Operate and develop a Nordic IT organization with clear R&Rs to meet stakeholder needs
• IT Budget Management: Annual budget management as part of corporate management plan; re-define the process of using IT budget acc. to IT strategy
• Process Innovation: Secure agenda in collaboration with internal stakeholders & HQ in order to perform innovation that support organizational targets. IT-related project management.
• IT & Data Security: Defending Samsung against external threats and establish IT security measures acc. to related laws and regulations such as NIS2. Support the IRP registration process as well as Audits.
• Contract management: Service provider, Suppliers, Mobile communication operators
• New Technology: Active use of new technologies such as AI, Cloud (SaaS), RPA, and Data warehouse; Strengthening organizational capabilities to apply new technologies

Education and professional experience

• +5 years of professional experience in a comparable role and/or technical consulting company on management level
• Good understanding of sales company processes and customer needs
• Bachelor’s degree in computer science, computer or software engineering, information systems,
• business information systems or vocational/professional training.

Technical Skills

• Background in leading IT support helpdesk and IT operations
• Methodological know-how in the field of problem solving, generation / elaboration of new ideas including project managemen skills
• Knowledge of IT systems and infrastructure (SAP, BI (Power BI, Qlik, Tabular), Cloud (Azure), Salesforce.com, RPA solutions) is advantageous
• In-depth understanding of data analysis, budgeting and performance management

Personal Skills

• Strong customer orientation/service mindness
• Superior analytical and problem-solving capabilities
• A strong business mindset
• Excellent organizational and leadership skills
• Strong background in stakeholder communication across organizational functions
• English fluency (written & spoken), Advantageous with Scandinavian and/or Korean fluency

How to apply:

In this recruitment process, Samsung is working with Academic Search. For more question, please contact Researcher, Amina Floberg, amina.floberg@academicsearch.se. You apply by clicking on the ”Apply now” button below, where you enter your personal details, enclose CV and cover letter written in English. All information is handled confidentially in accordance with Academic Search Integrity Policy as well as the new data protection act, GDPR. This means that we can only process applications coming through the applications system. Thank you for your understanding.

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